Differences
What is the difference between a Carbon Edition & Black Edition Q Follow?
In terms of features and performance, there is no difference. The difference comes with the look of the Q Follow. The Black Edition showcases matte black wheel arches, handle plaque, rear spine and undertray while the Carbon Edition has these same parts in a carbon finish.
What is the difference between a Q Follow & X10 Follow?
The Q Follow is built on a totally new chassis which has several design features. The most significant is the folded size, which means the Q is 40% smaller volume when folded and has a 65% smaller footprint thanks to its ability to stand vertically.
The Q can be lifted with one hand thanks to the central lifting handle.
The chassis also has an stabiliser that deploys automatically when unfolded, which improves performance on hilly courses.
The Q is supplied with a SmartPower battery as standard, which links to a free smartphone app by Bluetooth to allow you to monitor battery power exactly. Other differences include 4 accessory points, higher umbrella holder mount, handset storage, bag key, silicone top strap & soft touch handle.
Technical
How does the Follow system work?
Mounted just inside each rear wheel, two red follow antennas work together to create two zones around the Q Follow; a neutral zone and an active zone.
When the handset is inside the neutral zone (approximately 1m from the trolley), the Q Follow will remain stationary. As the handset enters the active zone (1-3m away), the Q Follow's electronics system will automatically & independently alter the speed of each rear motor to keep its pace. When the golfer (and therefore the handset) come to a stop, the Q Follow will continue until the handset is back inside the neutral zone when it will also stop. The effect is that of digital elastic band, which stretches and contracts as you walk.
Can I set walking speeds?
Yes. You are able to program your own walking speeds in to the numbered buttons on the handset.
Can I use the Q Follow without the handset?
The Q Follow can only be operated via the handset (unless the wheels are in freewheel).
Can I use my own bag or do I need a Stewart Golf one?
The latest 2020 Stewart Golf StaffPro and SuperSport bags have a key in their bases that prevents any twist of the bag when in use, but any cart or tour bag can be used. Lightweight or stand bags are not recommended.
The Q Follow is optimised for use with golf bags weighing 14kg. Using a 'top heavy' stand bag reduces the load on the front wheels, which means the steering may react faster than intended, and a heavier bag will slow steering, increase battery consumption and wear on key components.
How heavy is the Q?
The Q weighs 14.1kg (31lbs) + 2.5kg (6.6lbs) for the battery (18 hole)
What size is the Q when folded?
The Q’s dimensions are as follows: H 21in 540mm / W 23.6in 600mm / D 12.6in 320mm
How stable is the Q on a hilly course?
The Q Follow has been designed with stability in mind, providing supreme natural balance. Coupled with the retractable stabiliser to the rear, the Q can navigate hilly courses with ease. The trolley may tip onto its rear stabiliser wheels, but if this happens don’t worry as this is what it is designed to do.
Will it run me over going downhill?
When in Follow mode, the Q Follow has downhill braking, meaning it will always remain a safe distance behind you when going down hills. However, if the ground is wet, the trolley may skid when braking downhill, so for this scenario we recommend using the Remote mode of operation when going downhill. If you are playing a shot when on a hill, we recommend parking your trolley sideways to prevent the trolley from gradually moving.
What is the distance range of the trolley?
The Q Follow has a maximum range of 50m from the handset.
Battery
How long will the battery last?
The Q Follow is supplied with a 384Wh battery that is capable of 36 holes on most golf courses.
Every Q Follow is supplied with a SmartPower battery, which connects to a free smartphone app. The app provides real time data on many aspects of the battery, but most importantly will tell you exactly how much capacity you have remaining. You will soon get to know how much you use on various courses and how consumption changes with conditions.
A hole of golf can be anything between 100 and 700 yards long, so is not a reliable unit of measurement, especially when you take the distance between green and tee in to account too. Terrain, ground condition, bag weight, and a number of other factors can make a big difference. Imagine running along a flat concrete road as opposed to up a steep sand dune & you'll get the idea.
The quality of the golf also affects how far you walk. A golfer shooting 65 will walk a lot less than a golfer shooting 110 and zig-zagging up the fairways! This scenario would also see the steering being used more, which also consumes more power.
How often do I need to charge my battery?
We advise charging your battery after every round to ensure it has enough charge for your next round. The SmartPower battery can also be monitored via our Stewart Golf app, meaning you can always stay on top of your battery charge.
How often do I need to charge my handset?
We advise charging your handset after every round to ensure it has enough charge to last a full round. Typically, one full charge should last 2-3 rounds of golf.
Do I have to remove the SmartPower battery to charge it?
Yes. The connections are concealed on the underside of the battery, so are not exposed when in place.
What happens if the battery dies mid-round?
If your trolley battery or handset battery dies mid-round, you can place the rear wheels into freewheel mode, allowing you to push the trolley for the rest of the way around the course.
When will I know that the battery is ready to use?
The battery is fully charged when the green light on the charger is visible. Alternatively, you can check the SmartPower battery app on your phone to see the real-time state of charge.
Can I play more than 18/36 holes in a day?
If you have the 36-hole battery, we guarantee you will be able to complete a minimum of 36 holes on a fully charged battery. It’s difficult to predict the length of a round because each course and player is different. After a few rounds and checking the app, you will get a good feel whether the Q will go far beyond the 36 on your course.
How long does the battery take to recharge?
This depends on how much charge the battery has left when you place it on charge. A full battery charge cycle takes approximately six hours.
Cleaning & Use
How do I clean it?
After your round, clear grass, leaves and dust etc from the machine using a soft cloth/brush or compressed air. Clean your Q Follow using standard furniture polish and a soft cloth.
Can the Q Follow cope on hills?
Yes. The Q Follow chassis has been designed with stability in mind. The machine may tip onto the rear stabiliser wheels, but if this happens don’t worry as that’s what they are designed to do.
Bag weight and weight distribution makes a big difference here, a light and/or top heavy bag will not put enough weight on the front wheels and therefore it may tip easily. You will find out which hills work with your particular setup through experience.
Is the Q Follow OK to use in the rain?
Yes. The Q Follow is designed for use in all conditions appropriate for golf. The design of the Q Follow protects the major components from rain, so water ingress cannot occur during normal use. You should avoid any situation where moisture or water could reach the electronics or motors. Some examples of this are:
- Driving through puddles or standing water.
- Submerging the machine in a river or lake.
- Faults caused by water ingress will not be covered under the warranty.
Delivery
How long does it take for delivery in the UK?
We use DPD for deliveries within the UK. You will receive updates regarding delivery automatically from DPD. You will be able to contact DPD directly should you need to change the day of delivery or access other delivery options. Delivery for most addresses will be the next working day after dispatch*, up to 5pm unless stated at the top of the page.
*Please note that we cannot guarantee next day delivery to some regions of Scotland, Northern Ireland and other non-mainland addresses. Please feel free to contact us should you wish to confirm service availability for your region.
How long does it take for delivery outside of the UK?
In countries where we do not have a local distributor (please see our International Resellers list), we will ship products using DPD or another international courier. Please, contact your local distributor for an accurate update on the lead times in your area.
Find your local distributor
Returns & Refunds
What is your return policy?
We offer a 90-day moneyback guarantee, meaning if you don’t enjoy using your Q Follow, you can return it for a full refund inside this 90-day period.*
*see our full returns policy
What is the refund process?
Please contact sales@stewartgolf.com if you would like to request a refund, within the 90-day period. Our sales team can also be contacted by phone on 0333 800 1818.
